How can we help?
For help with Booth Crew or Booth Crew Staff, contact our team.
Email hello@bcvideo.coApp and account help
Include the app name, your app version, and what happened. For order or billing questions, include your order number. Do not send passwords, card numbers, or private media-access links.
Saved media
Downloaded originals can be viewed offline. Previews and previously loaded information may also be available; media that has not been saved needs an internet connection. Exported copies in Photos or Files are managed separately by your device.
Notifications
Check notification permissions in your device settings and the notification options inside the app. Contact us if registration fails or expected alerts are missing.
Privacy and account deletion
Contact hello@bcvideo.co for privacy questions. Client account deletion is available from the app's Account section and requires verification. Necessary business and financial records are retained separately; deletion does not cancel outstanding balances or orders.
Staff accounts are provided by Booth Crew to authorized team members. Contact your account administrator for staff access changes.